Privacy & Data Collection
Last updated: · Applies to MTAP by NTS (the desktop app) and this website.
What we collect, and why
MTAP is a licensed desktop tool. To enforce that license, keep the app working, and fix bugs, we collect the following — nothing more:
| Data | Why |
|---|---|
| Hardware fingerprint (a one-way hash of your Windows install ID, disk serial and network adapter — never the raw values) | Binds your license to your machine so a purchased seat can't be shared indefinitely |
| Computer hostname & Windows username | Shown in the admin panel so we know which machine/user is asking for support |
| App version | Lets us know which bugs affect which release |
| License key | Identifies your subscription/seat |
| Crash reports (error type, message, stack trace, OS version) | The only way we find and fix bugs you hit |
| Usage events (which feature was used, tool parameters like diameter/length values, timestamps) | Diagnosing support issues and understanding which features are actually used |
| Support ticket contents (name, email, your message, optional screenshot) | Only collected if you raise a ticket — needed to respond to you |
What we do NOT collect
We never transmit the contents of your DXF/STEP drawing files, your customer's designs, keystrokes, screen recordings, or browsing history. Tool parameters logged for support (e.g. "Dc=10mm, OAL=100mm") are numbers, not your files.
Where it's stored
On a database we control, accessible only to NTS staff via a password-protected admin panel. We do not sell or share your data with third parties, except GitHub (for anonymized crash-report issue tracking) and standard email delivery.
Your rights
Under India's Digital Personal Data Protection Act, 2023, you can:
- Ask what personal data we hold about you
- Ask us to correct inaccurate data
- Ask us to delete your data (subject to legal/license-enforcement retention needs)
- Withdraw consent for optional data collection (this may limit support quality)
- Raise a grievance if you believe your data was mishandled
To exercise any of these, email geetesh@ntechnosolution.com or raise a ticket.
Grievance Officer
Geetesh, NTS — geetesh@ntechnosolution.com